Shipping policy

Shipping & Collection Policy

As all of our products are freshly baked and handcrafted to order, we kindly ask that orders be placed with as much notice as possible.

While we will always do our best to accommodate last-minute requests, availability cannot be guaranteed.

Collection is available from Aveley, Western Australia.

Our collection address will be provided in your order confirmation email.

Customers will receive notification when their order is ready for collection.

Please collect your order at the agreed time to ensure it remains fresh and in the best possible condition.

We offer local delivery to selected suburbs within our delivery area.

Delivery fees are calculated at checkout based on your location.

If your suburb is outside our delivery zone, please contact us before placing your order to discuss availability.

Delivery windows are estimates only.

While every effort is made to deliver on time, delays may occasionally occur due to traffic, weather or other unforeseen circumstances.

If we experience a significant delay, we will contact you as soon as possible.

Once your order has been collected or successfully delivered, responsibility for the product transfers to the customer.

Paws & Pâtisserie cannot accept responsibility for products that are:

Customers are responsible for ensuring all delivery information provided is accurate.

If incorrect details are supplied resulting in a failed delivery, additional delivery charges may apply.

If no one is available to receive the order at the agreed delivery time, we will attempt to contact you.

If redelivery is required, an additional delivery fee may apply.

For the best quality and freshness:

Refrigerate cakes and cupcakes as soon as possible after collection or delivery.
Store treats in accordance with any instructions provided.
Consume products within the recommended timeframe.

Our products are made in a kitchen that handles a variety of ingredients.

While every care is taken during preparation, we cannot guarantee an allergen-free environment.

Please advise us of any known pet dietary requirements before placing your order.

During periods of extreme heat, delivery times or collection arrangements may be adjusted to help maintain product quality.

If changes are necessary, we will contact you as soon as possible.